About.

“Think Different”
– Steve Jobs

Dynamic Operations Manager with extensive experience in leading high-performance teams within the Internet and technology sectors. Currently overseeing market operations for Greece, I am dedicated to advancing our operational metrics, enhancing customer experiences, and ensuring consistent achievement of KPIs through strategic data analysis. With a robust background in Information Security and Digital Forensics (MSc from the University of East London) and Computer Science (BSc), my expertise extends to operational excellence, regulatory compliance, and environmental safety in collaboration with Facilities and Environment Health & Safety teams.

I am committed to defining and implementing robust operations strategies that optimize vehicle deployment and workforce efficiency. This includes preparing requests for proposals (RFP), monitoring competitors, and driving regional operational improvements. As a strategic liaison with government officials and key stakeholders, I foster relationships, ensure compliance, and spearhead community and safety initiatives.

Passionate about cultivating a positive, inclusive, and safe work environment, I focus on attracting, developing, and retaining top-tier talent, ensuring all team members are aligned with our mission and values. Beyond my professional endeavors, I am also an avid football enthusiast, actively participating as a goalkeeper for a local team.

Experience.

“There are way easier places to work, but nobody ever changed the world on 40 hours a week.”
– Elon Musk

Work Experience.

01 Jul 2021 – Present | Founder & CEO of NaStef Solutions
01 May 2024 – Present | Operations Manager – Greece

Lime (Neutron Holdings, Inc.)
Leoforos Kifisias 260, 15231, Chalandri, Athens, Attica (Greece)

01 Aug 2022 – 30 April 2024 | Greenlight Team Lead – Greece

Uber Technologies, Inc.
Leoforos Kifisias 28, 11526, Athens, Attica (Greece)

01 Aug 2022 – 31 Aug 2023 | Greenlight & Center of Excellence Team Lead – Israel

Uber Technologies, Inc.
Leoforos Kifisias 28, 11526, Athens, Attica (Greece)

01 Feb 2021 – 31 Jul 2022 | Senior Greenlight Specialist – Greece & Israel

Uber Technologies, Inc.
Leoforos Kifisias 28, 11526, Athens, Attica (Greece)

01 Jul 2019 – 31 Jan 2021 | Greenlight Specialist – Greece

Uber Technologies, Inc.
Leoforos Kifisias 28, 11526, Athens, Attica (Greece)

01 May 2018 – 30 Jun 2019 | Greenlight Expert – Greece

Uber Technologies, Inc.
Leoforos Vasileos Konstantinou 44, 11635, Athens, Attica (Greece)

17 Oct 2017 – 30 Apr 2018 | Partner Support Representative – Greece

Uber Technologies, Inc.
Athens Tower, Leoforos Mesogeion 2 – 4, 11527, Ampelokipoi, Athens, Attica (Greece)

01 Sep 2016 – 29 Sep 2017 | Head of ICT

Game Over Escape Rooms
Omirou 24 – 26, 17121 Nea Smyrni, Athens, Attica (Greece)

01 Dec 2015 – 31 Aug 2016 | Game Master

Game Over Escape Rooms
Omirou 24 – 26, 17121 Nea Smyrni, Athens, Attica (Greece)

28 Jun 2016 – 07 Oct 2016 | Student Ambassador

AKMI Metropolitan College
Akadimias 42, 10672, Athens, Attica (Greece)

Volunteer Experience.

Youthmakers Hub
Sapfous 165 & Spartis 111, 17675, Kallithea, Athens, Attica (Greece)

01 Aug 2017 – 31 Jul 2022 | IT Manager

Balkans Beyond Borders
Praxitelous 26, 10561, Athens, Attica (Greece)

01 Apr 2015 – 30 Oct 2015 | Full Stack Developer

Cheshire College – South & West
Dane Bank Avenue, Crewe, Cheshire, CW28AB (United Kingdom)
▪ Erasmus+ Placement

29 Apr 2015 – 01 May 2017 | Local Webmaster

Erasmus Student Network (ESN)
3rd km P.E.O. Lamias – Athinon, 35100, Lamia, Fthiotis (Greece)
ESN Teiste International Relations Office

Education.

“Education is the most powerful weapon which you can use to change the world.”
– Nelson Mandela
2018 – 2020 | MSc Information Security & Computer Forensics

University of East London
University Way, London, E16 2RD (United Kingdom)

2015 – 2018 | BSc (Hons) Computing

University of East London
University Way, London, E16 2RD (United Kingdom)

2014 – 2015 | Erasmus+

Cheshire College – South & West
Dane Bank Avenue, Crewe, Cheshire, CW28AB (United Kingdom)
▪ Specialty of Information Technology – Support for Systems, Applications and Computer Networks

2011 – 2014 | School Certificate of Vocational School & Degree Vocational Lyceum

1st Vocational Lyceum Markopoulo – Oropos
Paralia Markopoulo – Oropos, 19015 Oropos, Attica (Greece)
epal-markop.att.sch.gr
▪ Specialty of Information Technology – Support for Systems, Applications and Computer Networks

Personal Skills.

Projects

NaStef Solutions:

 

Youthmakers Hub <> NaStef Solutions:

Participations as a Trainer
  • Participation as a trainer with 3 trainings at Meet and Code 2020 (2020)
  • Participation as a trainer in educational activities Universities4EU program implemented by the Department of International and European Studies of University of Piraeus (2015)
  • Participation as a trainer in the last meeting of the educational activities of YouthActiv program implemented by the Department of International and European Studies of University of Piraeus (2014)
Interviews, Podcasts & Mentions
Honours & Awards
Presentations
  • COSMOTE Hackathon (2018)
  • COSMOTE Hackathon (2017)
  • Presentation of YouthActiv Quiz application at the University of Piraeus (25/03/2015)
  • Presentation of YouthActiv Quiz application at the University of Piraeus (05/04/2014)
Skills
  • Team Management (Local & Remote)
  • Cross-functional Collaboration
  • Conflict Resolution
  • Performance Evaluation
  • Project Managemen
  • Process Improvement
  • Customer Service
  • Resource Allocation
  • Time Management
  • Problem-solving
  • Adaptability
  • Cultural Sensitivity
Languages
  • Greek
  • English
Courses
  • Ethical Thought and Practice (E-Learning) – National and Kapodistrian University of Athens (2019 – 2020)
  • Fintech & Digital Transformation in Financial Services (E-Learning) – National and Kapodistrian University of Athens (2019 – 2020)
Digital Skills – Certifications
  • Waze Ads Fundamentals (2020)
  • Google Analytics Individual Qualification (2020)
  • Display & Video 360 Certification (2020)
  • Creative Certification (2020)
  • Campaign Manager Certification (2020)
  • Search Ads 360 Certification (2020)
  • Shopping ads Certification (2020)
  • Google Ads Video Certification (2020)
  • Google Ads – Measurement Certification (2020)
  • Google Ads Search Certification (2020)
  • Google Ads Display Certification (2020)
  • Google Tag Manager Fundamentals (2020)
  • Introduction to Data Studio (2020)
  • Getting Started With Google Analytics 360 (2020)
  • Google Analytics for Power Users (2020)
  • Advanced Google Analytics (2020)
  • Google Analytics for Beginners (2020)
  • YouTube Music Certification (2020)
  • YouTube Content Ownership (2020)
  • YouTube Asset Monetization (2020)
  • YouTube creative essentials (2020)
  • Optimize bids and creatives (2020)
  • Google My Business Basics (2020)
  • Dig into programmatic (2020)
  • Authorized Buyers Brand Controls Basics (2020)
  • Authorized Buyers Basics (2020)
  • Authorized Buyers API Basics (2020)
  • Grow Greek Tourism Online (2020)
  • Microsoft Office Specialist Master (2011)
  • Internet and Computing Core Certification (2009)
Seminars
  • ORACLE Academy Day, powered by AIESEC (2016)
  • The State of Project Management – OTE Academy (2016)
  • Software for Domain Experts (2016)
  • Digital Storytelling Applied to Education & Training – ICICTE (2014)
  • YouthActiv – University of Piraeus (2014)
  • 3D Graphics in TechnoKids – TechnoPlus Oropos (2011)
  • Programming in TechnoKids – TechnoPlus Oropos (2011)
  • Web Design in TechnoKids – TechnoPlus Oropos (2011)
Conferences
  • Business & Career Panorama 2019
  • Business & Career Panorama 2018
  • InfoCom Security: On the IT Roadmap Expect the Unexpected (2017)
  • e-Reflect (2016)
  • InfoCom Security: Upgrade your Knowledge – Protect your Business (2016)
  • International Conference on Information Communication Technologies in Education – ICICTE (2014)
Driving Licence
  • B1, B, BE

Contact.

“Life is a full-contact sport, and there’s a score up on the board.”
– Phil McGraw